Return & Refund

Customers can request a return and refund within 2 days of receiving the product.

• The customer must ship the product back to the address provided by Afryn Couture.
• Return courier/shipping charges will be borne by the customer.
• The product must be returned in its original condition, unused, unwashed, and with all original tags and packaging intact.
• An unboxing/opening video is mandatory for return, exchange, and replacement requests.
• Once the returned product is received and inspected by Afryn Couture, the refund will be processed.
• Refund processing time may depend on the payment method and applicable payment gateway/bank processing time.

Customers can request an exchange within 2 days of receiving the product.

• The customer must first ship the original product back to Afryn Couture.
• Return shipping charges will be paid by the customer.
• The original product must be received and inspected before the exchange is processed.
• Once the original product is received, the replacement/exchange product will be dispatched.
• Shipping charges for sending the new exchanged product will also be borne by the customer.
• An unboxing/opening video is mandatory for exchange requests.

If a product is received damaged, defective, or incorrect, the customer may request a replacement within 2 days of receiving the product.

• An unboxing/opening video is mandatory to raise a replacement claim.
• The customer must first return the original product to Afryn Couture.
• The replacement product will be shipped only after the original product has been received and verified.
• Applicable shipping/courier charges for the replacement will be borne by the customer, unless otherwise confirmed by Afryn Couture.

Returns, exchanges, and replacements will only be accepted if the product:

• Is unused and unwashed
• Is not damaged, altered, or stained
• Has all original tags attached
• Is returned with its original packaging and accessories, where applicable

To request a return, refund, exchange, or replacement, please contact Afryn Couture within 2 days of receiving your order with:

• Order Number
• Reason for request
• Unboxing/opening video
• Relevant product photographs, if required

Our team will provide the return instructions and address after reviewing your request.